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We may also share your data when our business is sold to others or subject to any change in ownership. We may also share your services to any other third parties to whom you expressly consent to sharing such data with. Currently, we do not share your data with any marketers or advertisers, but may elect to do so in the future — if we do, you reserve the right to opt out of any such direct marketing by visiting https: You may request deletion of your account at any time by emailing Down at feedback downapp.
Upon receipt of a request to delete your account and data, Down will delete your account within forty-eight 48 hours after request. However, since we are subject to compliance with different laws in place around the world relating to regulatory, tax, insurance or other requirements in the field in which it operates, Down will maintain data related to the foregoing, which may include transaction history, for seven 7 years.
Thereafter, Down will delete such data in accordance with applicable laws. In Summary… We maintain your personal data as long as you have an active user account. We can delete your user account upon request, but will still be required to maintain certain personal data to comply with legal obligations for a period of seven 7 years after removal of your account.
You may review or edit your profile as you wish by logging into your Down account. If you would like to have us delete your account information, we may do so by deactivating your account first and then permanently deleting your account — to do so, please email us at feedback downapp.
If your account is deactivated or you ask to close your account, you will no longer be able to use the Services. We will use commercially reasonable efforts to honor your request; however, certain data may persist internally or for our administrative purposes subject to the records retention policy discussed in Section 5. You have many choices about how your data is collected, used and shared and we will help facilitate any of those choices you wish to pursue.
Even if you delete your account, however, certain personal data may be kept for record retention purposes as previously discussed in Section 5. When storing data, we protect its security by encryption and pseudonymization of critical data. When our payment processor process credit card data and payments, the credit card is subject to tokenization and strong security measures.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer data. Our security procedures require us in some cases to request proof of identity before disclosing personal data to you.
To protect against unauthorized access to your account and data, we implement session management and login expiration mechanisms. As an additional safety measure, be sure to sign off when you finish using your account and your computer.
Consequently, please note that while we do our best to protect your personal data, we cannot fully guarantee the security of any personal data you transfer over the Internet.
Any transmission of personal data is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained in our Services. If you believe that your interaction with us is no longer secure or that your account has been otherwise compromised, please contact us immediately at feedback downapp. In Summary… Our data transmissions are secured through encryption, and we also monitor for and try to prevent security breaches.
Please use the security features available through our Services and do not hesitate to email us at feedback downapp. Requesting Copies of Your Data - You have the right to receive a copy of the data that Down collects about you if collected on the basis of consent or because Down requires the data to provide the services that you request. Requesting Correction to Your Data - If Down has data about you that you believe is inaccurate, you have the right to request correction of your data.
Requesting Your Data to be Deleted - You may request deletion of your user account at any time by emailing us at feedback downapp.
We may retain certain data about you as required by law and for legitimate business purposes permitted by law, which is further discussed in Section 5. Requesting Your Data to be Transferred: Upon your request, we will transfer your data to a third party. Down may continue to process your data notwithstanding the objection to the extent permitted under GDPR.
To find the best DPA to contact and lodge your complaint, please visit http: You may also submit complaints or objections directly to Down by emailing feedback downapp. In order to allow you to easily exercise any of your rights, we have created a page where you can submit any of the above request. The page can be found by visiting https: As such, Down will only process your personal data in the following situations: Down must collect and use certain data in order to provide its services that you have contracted with Down for.
This includes user data that is necessary to establish and maintain your account, facilitate matching and processing payments. Down collects and uses personal data to the extent necessary for its legitimate interests, which includes: Your Explicit Consent is Given. Down may collect and use your data on the basis of your consent.
For example, we rely on your consent for us to use your personal information to send you marketing information such as our newsletters and promotional offers by email, SMS, or telephone. You may revoke your consent at any time. If you revoke your consent, you will not be able to use any part of our Services that requires collection or use of the data we collected or used on the basis of your consent.
In Summary… You have a right to: Our legal basis for collecting, using and sharing your data include consent, contract and legitimate interest. If the legal basis is consent, then you may withdraw your consent at any time.
If you wish to exercise any of your rights relating to control of your data, please email us at feedback downapp. For example, if you are located in a country with the EEA, your personal data may be processed in the United States. All international transfers of your personal data are made: To a country or territory ensuring an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of personal data as determined by the European Commission; To a third party that is a member of a compliance scheme recognized as offering adequate protection for the rights and freedoms of data subjects as determined by the European Commission; or Pursuant to appropriate safeguards, such as the Standard Contractual Clauses processors approved by European Commission Decision C or any subsequent version thereof released by the European Commission or the EU-U.
Privacy Shield. If you wish to enquire further about these safeguards used, please send us an email at feedback downapp. In Summary… All of our data is processed in the United States. If you are located outside of the United States, then your data is safely transferred to our processors located within the United States in accordance with all applicable laws What are cookies? A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser.
What are cookies used for? Some examples of what these tracking technologies are used for by Down may include: Authenticating users; Remembering user preferences and settings; Determining the popularity of certain content; Analyzing traffic to our Services; and Generally reviewing and understanding the behaviors of people who have an interest in or utilize our Services.
How long will cookies stay on my device? The length of time a cookie will stay on your computer or mobile device depends on whether it is a "persistent" or "session" cookie.
Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your computer or mobile device until they expire or are deleted. Who Does the Cookies Belong To? First-party cookies are cookies that belong to Down, third-party cookies are cookies that another party accesses or places on your device through our services.
Third-party cookies may be placed on your device by someone providing a service for Down, for example, to help us understand how our Services is being used. Types of Cookies Use. The cookies we use generally fall into one of the following categories: Like other cookies we use, technical cookies may be either first-party cookies or third-party cookies. Preferences — We use these cookies to remember your settings and preferences.
For example, we may use these cookies to remember your language preferences. Performance — We use these cookies to collect data about how you interact with our Services and to help us improve them. For example, we may use these cookies to determine if you have interacted with a certain web page. Analytics — We use these cookies to help us understand and improve our Services. For example, we can use these cookies to learn more about which features are the most popular with our users and where we may need to make improvements.
However, please be advised that if you set your browser to disable cookies or other tracking technologies, you may not be able to access certain parts of our Services or the functionality of certain aspects of the Services may be limited. In addition, you have other choices with respect to how cookies are used: Most web browsers are set to accept cookies by default.
If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Some third parties also provide the ability to refuse their cookies directly by clicking on an opt-out link.
Removing or rejecting browser cookies does not necessarily affect third-party flash cookies that may be used by us or our partners in connection with our Services. For further information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, you can visit and www.
For mobile users, you should have controls on your device that enables you to choose whether to allow cookies. Access our billing support page for biller contact information. Billing Support Will my subscription renew automatically?
For your convenience, the billing provider will automatically renew your subscription when your initial subscription term expires unless you cancel prior to that date.
How do I cancel a subscription? Upon subscribing, you will receive a confirmation email from our billing provider. You can contact them at anytime to cancel your subscription. Subscriptions cannot be pro-rated. If you cancel after your first month, your subscription will remain active for the remainder of your initial term.
Why is my credit card transaction getting declined? If you continue to have problems purchasing a subscription with a credit card, we also accept payment with U. Messages What is a flirt? Flirts are a way for members to "break the ice" and let you know that they liked your profile.
To send a flirt click on "Flirt" then choose the type of flirt you would like to send. Why can't I send more flirts? Basic members are given a limited amount of free flirts to send. To send more flirts Upgrade your membership.
Why can't I read my Mail? Reading and sending mail requires a subscription. Can I send my personal contact information to other subscribers via email? Anyone can view your profile so it is not wise to post this information openly on the internet. We reserve the right to delete your personal contact information from the site.
My email appears to have been deleted. There are a few possibilities: